Terms and Conditions
You can book your apartment online through our website with instant confirmation. Reservation is possible only with credit card guarantee (BEST AVAILABLE RATE) or with full pre-payment (NON-REFUNDABLE RATE).
You can book your apartment online through our website with instant confirmation. We accept reservations only with credit card guarantee. The confirmed price of your booking is always in EUR*, it includes 10% VAT, but excludes the city tax (EUR 0,715 per person per night). Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way. We take the privacy of your personal data very seriously. Your personal information will only be used to process your booking.
NON-REFUNDABLE RATE: Restricted rate. Full payment in advance is required. Must purchase online at a determined number of days (usually 30 days) prior to arrival. Your credit/debit card will be charged immediately for the entire stay. Bookings at this rate are not refundable and cannot be cancelled or modified. BEST AVAILABLE RATE: Our most flexible rate. Reservation can be modified or cancelled before your arrival according to our cancellation policy (see below). Other restrictions, such as minimum stay may apply.
NON-REFUNDABLE RATE: Full payment in advance is required. Your credit/debit card will be charged immediately for the entire stay. BEST AVAILABLE RATE: The payment for your accommodation can be made by cash or by credit card upon arrival after check-in. Please be informed that cash payment is possible in EUR. Accepted credit or debit cards: Visa, Euro/Mastercard, Maestro. We reserve the right to pre-authorise credit cards prior to arrival. If the pre-authorisation fails on the given credit/debit card, we will inform you about the declinded transaction and give you 48 hours to provide new credit/debit card details. We reserve the right to cancel the reservation if a valid credit/debit card is not provided.
If cancelled or modified up to 30 days prior to the date of arrival, no penalty will be charged. If cancelled or modified later, the first night will be charged. In case of no-show, the total price of the reservation will be charged.
NON-REFUNDABLE RATE bookings cannot be cancelled or modified.
BEST AVAILABLE RATE bookings can be cancelled with the following terms:
- If cancelled or modified up to 30 days prior to the date of arrival, no penalty will be charged.
- If cancelled or modified later, the first night will be charged.
- In case of no-show, the total price of the reservation will be charged.
If you wish to cancel your booking please send us a message via email including your reservation ID number.
When booking for more than 20 persons, different policies and discounts may apply. The confirmation letter includes the valid cancellation and prepayment policies. We may require deposit payment up to 20 % of the total value of your reservation to guarantee your booking. Please note, that having loud parties or any activities that may bother other guests are strictly prohibited. We reserve the right to ask an amount of EUR 100.00 /person as a security deposit what is refundable upon check out if the houserules were kept and after an inspection of the room is completed.
When booking for more than 14 days, different policies and discounts may apply. We may require deposit payment to guarantee your booking. The confirmation letter includes the valid cancellation and prepayment policies.
- Maximum of two children from 0 to 6 years stays free of charge when using existing beds.
- Maximum of two children from 0 to 6 years stays free of charge in a child's cot/crib.
- Maximum of two children from 7 to 12 years is charged EUR 5.00 per person per night when using existing beds.
- We provide the children amenities FREE of charge! Children amenities
Check-in & Check-out
- Check-in is possible from 3.00pm
- Check-out is until 11.00 am
In case of early arrival or late departure our Guests can use our luggage room with no extra charge.
Early/Late Check-in and Check-out
Early check-in from 7 AM or late check-out until 6.00 PM can be arranged depending on availability for extra charge only, usually the half price of one night stay. Please let us know of your requirements when making your reservation.
Parking is available next door to the apartments in a guarded underground garage for EUR 35.00 / day. During the booking process please let us know if you require a parking space.
We are very sorry but pets are not allowed in the apartments.
All of our apartments are non-smoking. Our Guests may smoke on the balcony of the apartment. Smoking inside the apartment is strictly prohibited and results EUR 150.00 penalty. Smoking is aloud on the balcony or on the therrace of the Two Bedroom Superior and Three Bedroom apartments.
Loss or damage
The Management cannot be held responsible for loss or damage to guests’ personal effects or luggage, howsoever caused. Guests should ensure their Travel Insurance covers all such risks.
All special requests are subject to availability upon check-in.
Special requests cannot be guaranteed and may incur additional charges.